Refunds & Exchanges


If you are not completely satisfied for any reason with your purchase, simply contact us and request a refund or replacement. Your request for a replacement or refund must occur within thirty (30) days of the date on your original invoice.

Once we receive your request for a refund or replacement, we will either issue you a full credit towards a replacement product, or refund your purchase price. Please note that your refund will not include shipping charges.

To request a replacement (if you believe you have received a faulty product), please contact us by email. We require your invoice number, the name of the product you want to replace, and the reason for your request. Be sure to specify that you are requesting a replacement product. If we approve your request for a replacement product, that item will be shipped to you immediately at no additional charge.

In the unlikely event you need to return a product to us, be sure to collect all of the original packaging and components. If your return is due to our error or a quality defect, we will normally send you a pre-paid shipping label, or a Return Authorization Number (RNA). Be sure to include the RNA on your shipping label, if applicable. Please include a copy of your invoice with any items you return to us.
For health reasons, we normally will not accept returns on open products. However, if we specifically ask you to return an open item to us, we will provide you with packaging requirements and instructions for returning such items.

 

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